Privacy policy

We collect the following types of personal information:

A. Information You Provide Directly:

  • Full name, email address, phone number, delivery and billing address

  • Order and prescription details (where applicable)

  • Medical or practice documentation from healthcare professionals

  • Communications or support queries submitted through our forms or messaging platforms

B. Information Collected Automatically:

  • IP address, browser type, device identifiers, pages visited, and time spent on the Site

  • Collected through cookies, analytics tools, and log files

C. Information from Third Parties:

  • Payment providers (e.g., card verification)

  • Shopify, our e-commerce platform provider

  • Email marketing and analytics service providers

  1. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including prescription requests

  • Respond to inquiries and provide customer support

  • Verify professional credentials for access to certain products or services

  • Improve and personalize your experience

  • Send you updates and marketing (with your consent)

  • Ensure security, prevent fraud, and comply with legal obligations

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize and remember your preferences

  • Analyze traffic and improve performance

  • Offer personalized content and advertisements

You can control or disable cookies via your browser settings. However, doing so may affect the functionality of the Site.

  1. Sharing Your Information

We may share your personal information with:

  • Service providers, including Shopify, courier companies, IT support, and analytics providers

  • Payment processors for order transactions

  • Our affiliated companies and legal representatives

  • Government authorities where required by law or for legal compliance

We do not sell your personal information.

  1. Data Security and Retention

We implement reasonable security measures to protect your data. However, no method of transmission is 100% secure.

We retain personal information only as long as necessary for the purposes stated in this policy, or as required by law.

  1. Your Rights

Depending on your location, you may have the following rights:

  • Request access to personal data we hold

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict our processing

  • Withdraw consent (where applicable)

  • Receive a copy of your data in portable format

To exercise these rights, contact us using the information below.

  1. Children's Privacy

We do not knowingly collect or store information from children under 16. If you believe a child has submitted personal data, please contact us so we can remove it.

  1. Third-Party Sites

Our Site may link to other websites. We are not responsible for their privacy practices or content. Please review their privacy policies before submitting personal data.

  1. International Users

Your personal data may be processed outside your country of residence. We ensure appropriate data protection through standard contractual clauses or other legal safeguards.

  1. Contact Information

If you have questions, complaints, or wish to exercise your rights, contact us at:

Email: applications@acupharm.co.za
Phone: +27 18 294 7714
Address: 77 Chris Hani Street, Potchefstroom, North-West, 2531, South Africa

Thank you for trusting Acupharm with your information.

 

Access to Information:

In compliance with the Promotion of Access to Information Act (PAIA), you may:

If you wish to request access to any information held by Acupharm in terms of PAIA, please complete Form 2, download and email it to us at applications@acupharm.com.


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